Copyright Numerify, Inc. All Rights Reserved ©2021
Numerify360 for IT in conjunction with source systems such as ServiceNow, Microsoft TFS, JIRA, Cisco, Avaya, and so on provides business analytic solutions that include IT service management (ITSM) and business intelligence (BI) applications combined with the cloud for an effective and easy to use dashboard analytics platform that utilizes your data from your source systems for accurate and real-time reporting to advance the intelligence of your business.
Following are the product offerings by Numerify360 for IT:
Change Risk Prediction (CRP) land solution aims at helping organizations reduce their IT Change Management costs and risks by increasing change velocity and agility. This solution enables you to analyze the overall impact of Change Requests in applications and businesses, its past and persistent trends in the number of Incidents, Problems, Outages, the overall credit and debit scores for the implemented changes, and the availability of applications.
Service Management and Process Optimization (SMPO) land solution enables organizations to derive insights from their IT systems of record and to go beyond in-app reporting and adopt analysis-driven best practices for improved Incident, Problem, and IT service request management.
This solution enables you to get more holistic, predictive, and actionable insights into your IT environments, anticipate future risks in services, mitigate risks of major Incidents, and implement improvements to people, process, and technology. You can also review the trends over a time period and leverage automation opportunities, perform root cause analysis and reduce mean time to resolution (MTTR) to accelerate service delivery, and to improve continuous service optimization.
Software Development Analytics (SDA) provides business analysis for the BUILD phase of Applications Lifecycle Management (ALM). With SDA, you can track work of all types (requirements, coding, testing, and so on) and create dossiers to understand and analyze your project indices. Using SDA, you can gain clarity and steer your project in the right direction. SDA offers graphical representation of key project health indicators like number of work items in the backlog, in progress work items, average amount of time taken for completion of a work item, priority work items, and so on.
IT Service Analytics (ITSA) (ITSA) helps you analyze and manage your IT service operations. With ITSA, resources are better informed to work on the most appropriate activity to deliver the best result for the business. The dashboards provide insights into incident management, change management, reassignments, service requests, and so on.
IT Asset Analytics (ITAA) (ITAA) enables you to effectively manage the inventory, streamline delivery, and handle the life-cycle costs of assets. Asset managers are better informed to manage their assets in an optimal way and to deliver the best value for the business.
IT Project Analytics (ITPA) helps you analyze portfolios, projects, tasks, and resources. With ITPA, you can track resources and their tasks and manage the life-cycle of projects. Project managers are better informed to manage project commitments, to ensure IT resources are delivering maximum value, and monitor the project portfolio performance.
IT Contact Analytics (ITCA) helps you manage and optimize your contact center operations and maximize customers’ satisfaction. With ITCA, you gain visibility into customer interactions, transparency into agent performance, and insights into what drives the volume of contacts.
Enterprise Service Analytics (ESA) enables you to collect, analyze, and process analytical data stored across your organizations customer service, human resource, facilities, and incident security response. With ESA, managers gain a comprehensive view of their organization to deliver maximum value from their investments and are able to resolve bottlenecks from on-boarding, facilities management, and other business operations.
ESA consists of the following three modules:
ECSA is designed to enable administrators of the customer service department in an organization, such as assignment group managers, customer services managers, and customer service executives, to effectively manage customer support cases and maintain their operations well within the agreed upon SLA.
EHRA is designed to evaluate several types of HR cases that are handled over time by skilled HR staff in an organization. EHRA enables you to monitor, improve, and automate efficient HR service processes.
IT Enterprise Security Incident Analytics provides a comprehensive insight into information security related violations and threats related to your IT services and IT infrastructure. This enables effective management of security incidents and also helps in possible prevention of such incidents in the future.
Copyright Numerify, Inc. All Rights Reserved ©2021